Copyright law in Canada

Copyright infringement notices and CTS's role

As an Internet Service Provider (ISP), we're legally required to forward any copyright infringement notices to our customers.

If you receive an email notice, this means that a copyright holder has alleged that you (or someone accessing the Internet through your IP address) has unlawfully downloaded or distributed some form of copyrighted materials without the copyright holder's permission.

When you receive a copyright infringement notice, CTS will not take any action that will affect your Internet service. We do not have any further details about the copyright infringement notice. For questions, please contact the copyright holder listed in the letter or email.

Copyright law in Canada

As part of the Federal government's continuing work to modernize Canadian laws for the digital economy, Canada's Copyright Act has been updated to formalize the Notice and Notice regime. These changes help to balance the rights of content creators and consumers.

The Modernization Act helps to protect the work of content creators online. Common Internet copyright infringements include the unauthorized downloading or distribution of copyrighted content such as music, movies, and software.

In addition, the Notice and Notice regime allows copyright holders to send a notice of copyright infringement to the Internet Service Provider (ISP), and the ISP is required by law to notify their customer whose IP address has been identified as being the source or location of alleged copyright infringement.

The ISP is not required to disclose any personal customer information to the copyright holder. Copyright holders taking legal action must apply for a court order if they want to obtain personal customer information from the ISP.

Your privacy

At CTS, your privacy is a top priority and we are dedicated to protecting your personal information.

The copyright holder only knows the information which they provide to CTS, including: the IP address and port location associated with the alleged infringement, the title of the copyrighted material, date and time the material was alleged to be accessed or improperly used, and the copyright holder contact information.

We determine customer information based on whom we identify as the CTS Internet account owner of the IP address with the alleged copyright infringement.

We do not provide any personal information to the copyright holder; we only forward the copyright infringement notification on to you. We will not provide your personal information to any copyright holder, unless required to do so by court order.

More information

Please visit the links below for more information on Canadian copyright law.

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