Support & FAQ Digital TV

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Digital TV Guide


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DIGITAL TV FAQ

Frequently Asked Questions



1. Is a set top box required for each TV?
2. What are the local channels?
3. I cannot control my STB with the remote nothing is happening?
4. What if the TV Screen says no signal?
5. Will the price per month increase after the first 6 months? The first 12 months?
6. When will CTS TV be available in rural areas?
7. The volume is not very loud but I am at 100.
8. Do you have Pause Live TV?
9. Do you have Video on Demand (VOD)?
10. Do you have Pay per View (PPV)?
11. Do you have Pick and Pay?
12. Does the age of the TV matter?
13. Can I suspend my services for a short period of time?
14. Why are there multiple CTV and CBC channels found in the Basic package?
15. How many shows can be recorded at the same time on the DVR?
16. How many hours of recordings can the DVR hold?
17. If I change my mind and wish to choose a different theme pack or triple-play bundle, can I switch to a new one?
18. If I wish to cancel my CTS TV service, what do I need to do?

 




1. Is a set top box required for each TV?

Yes. However we are currently looking at bringing in a set top box that will have two remotes, connecting TV using existing COAX and controller wireless from the Set Top Box, which will allow you to watch two different TV shows.

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2. What are the local channels?

327 is the Community Channel, 347 the CTV Timmins & 397 the Local Weather Channel

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3. I cannot control my STB with the remote nothing is happening?

You must push the STB button under the blue power button.

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4. What if the TV Screen says no signal?

First make sure the STB is powered on and you must also make sure that the TV is on the proper input or source.

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5. Will the price per month increase after the first 6 months? The first 12 months?

No. Our prices are not promotional or introductory prices. We strive to maintain consistent pricing.

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6. When will CTS TV be available in rural areas?

We are currently working on getting in town customers installed with CTS TV. The rural areas are not forgotten, we are looking to expand into the rural areas in the future.

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7. The volume is not very loud but I am at 100.

You must make sure that the volume on your TV is also turned up, please use your remote control that came with your TV.

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8. Do you have Pause Live TV?

The Pause Live TV feature can be done on the DVR set-top box.

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9. Do you have Video on Demand (VOD)?

Not at the moment, we are looking into this.

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10. Do you have Pay per View (PPV)?

Not at the moment, we are looking into this.

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11. Do you have Pick and Pay?

Not at the moment, we are looking into this.

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12. Does the age of the TV matter?

No, however our set top boxes do require HDMI ports and older televisions are not always equipped with these ports.

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13. Can I suspend my services for a short period of time?

Yes you can, but there is a reconnect fee.

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14. Why are there multiple CTV and CBC channels found in the Basic package?

These channels are standard, even with satellite TV.

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15. How many shows can be recorded at the same time on the DVR?

While watching a show, you can record two shows at once OR if you are watching a pre-recorded show, you can record three shows at once.

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16. How many hours of recordings can the DVR hold?

Record over 400 hrs in standard definition (SD) or over 200 hrs in high definition (HD).

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17. If I change my mind and wish to choose a different theme pack or triple-play bundle, can I switch to a new one?

Yes. If you wish to change a theme pack or triple-play bundle simply advise us of your desired change and we will make it happen in a timely manner.

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18. If I wish to cancel my CTS TV service, what do I need to do?

You will be required to return all equipment to the Cochrane Telecom Services office. This equipment includes all Set Top Boxes and/or DVRs, remote controls for the boxes, power cables and HDMI cables.

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