Support & FAQ Email

Quick links: 

Email account set-up

You can use any email software on any platform to retrieve your emails. (PC, Laptop, tablet or smart phone).

IMAP vs POP

IMAP and POP are two different way to fetch your emails. We supports both protocols but recommends using IMAP.

IMAP (Internet Messaged Access Protocol):
Leaves emails on the server. If you are using multiple device to check your emails, IMAP is the choice for you. It allows you to use different computers/devices to check your emails. Your emails will always be synchronized and will instantly appear in your webmail inbox no matter which device you use.

POP (Post Office Protocol):
Downloads emails from a server for permanent local storage on a computer or other device.


Setup


IMAP settings:

Your Name: Enter your name; this will appear in the from field when you send email messages

E-mail Address: Enter your @puc.net email (e.g., john.doe@puc.net)

User name: Enter your puc.net address again (include the @puc.net)

Incoming mail server: mail.puc.net

Incoming mail server port: 143

POP settings:

Your Name: Enter your name; this will appear in the from field when you send email messages

E-mail Address: Enter your @puc.net email (e.g., john.doe@puc.net)

User name: Enter your puc.net address again (include the @puc.net)

Incoming mail server: pop3.puc.net

Incoming mail server port: 110



To be able to send emails, you must configure the SMTP. For security reasons, we recommend that you use the SMTPA server address. Also, with SMTPA you can receive your email from outside the CTS network.

SMTPA settings:

Outgoing mail server (SMTP): smtpa.puc.net

Outgoing mail server port: 2225

Authentication: Authentication is required (use the same as incoming mail)

Security (SSL): Uncheck the box or select No.


If you are having difficulty setting up your email account, you can contact our main office at 705-272-4232.

Check my email while away from home

The easiest way to send and receive messages from your PUC.NET account while you are traveling would be to use the WebMail Service.

Webmail

To access WebMail, please follow the instructions below:

1. Click here to visit the WebMail website.

2. Input your full e-mail address in the username field (ex.: johndoe@puc.net) and your password into the password field and then click on the "Login" button.

Looking for answers?
Most questions can be answered instantly by searching our Frequently Asked Questions page.